How can we help?
Answers to common questions. If you’re still stuck, email [email protected] and we’ll reply within two working days.
Contact
Email [email protected]. Please include your iPhone model, iOS version and the Sestava version (shown in the App Store), and a screenshot if you can.
Importing plans
How do I open a plan file?
Tap the .sestava or .csv file in Files, Mail or AirDrop and choose Sestava, or tap + on
the Plans tab and pick “File”.
My coach sent a QR code or link.
Tap + → “QR Code or Link” and scan it, or just open the link on your iPhone. Link and QR code import are free. Sestava Pro adds unlimited plans of your own, Apple Watch and the month calendar.
The file won’t import.
Sestava shows what is wrong, for example “Item 2 in Main has neither a time nor sets and reps”. Fix it in the file, or ask the author to. The format is described on the Plan format page, and the CSV template is a good start.
“Describe a workout” is not available.
It needs an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in Settings → Siri. You can always import from a file instead.
During a workout
I don’t hear the voice or the beeps.
Check the volume and the sound toggles at the top of the Run screen. Voice cues play over music and duck it briefly. If you use headphones, make sure they are connected before you start.
How do strength sets work?
Do your set and tap “Done Set”. The rest timer starts on its own and Sestava tells you what’s next.
Can I skip or repeat an exercise?
Use the back and forward buttons, or tap pause for “Skip Exercise”, “Restart Step” and “End Workout”.
Does Sestava keep running when the phone is locked?
Yes. The timer, voice cues, beeps and haptics keep running with the screen locked and while other apps are open, and they mix over your music.
Watches and Apple Health
My workout isn’t in Apple Health.
Check that Save Workouts to Health is on (in Sestava: Settings → Apple Health). Then open the iOS Settings app, go to Apps → Health → Data Access & Devices → Sestava and turn on Workouts, Active Energy and Heart Rate.
The Apple Watch app doesn’t start.
Apple Watch is part of Sestava Pro, so check that Pro is unlocked first. Then open the Watch app on your iPhone, check that Sestava is installed under “Available Apps”, and start the workout on the phone. The watch follows automatically.
Does Sestava work with Garmin?
Not yet. Garmin fēnix watches are planned after launch. Until then, Sestava runs on iPhone and Apple Watch.
Why are my calories marked “estimated”?
Without a watch, Sestava estimates energy from the workout type, duration and your body weight in Apple Health, or the weight you enter in Sestava’s Settings → You when Health has none.
Sestava Pro and purchases
How do I restore Pro on a new iPhone?
In Sestava, open the Settings tab and tap “Restore Purchase”. Use the same Apple Account you bought it with. Family Sharing members get Pro automatically.
Can I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
Your data
How do I delete a plan?
Swipe left on it in the Plans list and tap Delete.
How do I delete all my data?
Delete the app. Workouts saved in Apple Health stay there until you remove them in the Health app. See the Privacy Policy for details.